Our Cancellation Policy is simple: you give us enough warning and we refund you back your ticket fare. Here are our guidelines to receive a full refund:
Currently we don’t have senior rates. However, some of us are approaching senior status and may change our policy soon!
Children Ages 3-12 and Teens ages 13-17 receive discounted rates on tickets. Please check the individual tour’s page for exact rates. Children under 3 are free.
As a family owned business we are especially aware of the needs of children of all ages. Most kids can learn to snorkel as early as 2-3 years old. We recommend the Discover Olowalu or Discover Lana’i as the most Family-friendly tours. Each of our trips are different, but all have lots of fun things for kids!
We love getting first-timers into the water and our Crew are trained to assist new snorkelers to have a safe and enjoyable experience. With that being said, you can absolutely choose not to Snorkel if you’d rather relax on the catamaran. If you are traveling with others who are snorkeling, you will be able to watch them in the water from the deck of the boat!
BEACH LOADING –
Beach loading is boarding the catamaran off the beach by way of swim ladder. All our Kaanapali tours require beach loading.
Important Information Guests need to know prior to booking
If a passenger is prone to motion sickness (car, plane, boat etc) we offer natural and over-the-counter remedies to be taken at guest’s discretion. The current recommendation is to take the recommended dose, 2 hrs before the trip. Please read the labels and use with care. We recommend sitting outside and near the back of the vessel to improve chances of avoiding seasickness. Avoid the cabin area and the restrooms. Avoid looking at phone or reading a book as that can amplify the effects. Our crew are well-experienced with making you feel comfortable so if you happen to be feeling the “motion of the ocean”, please alert a crew member right away.
All of our vessels have either covered cabins or awnings or both. We recommend bringing additional sun protection like sunglasses, a hat, sun shirt, light jacket, and towel.
All the vessels have ample storage area for personal gear. Trilogy 1, 4, 5 & 6 have the largest covered cabins.
For safety purposes we require our passengers to wear a type of flotation while snorkeling. Trilogy offers two comfortable options for guests to choose from:
1. A buoyant flotation belt or
2. A non-buoyant inflatable vest. This vest gives you the option to freely dive down below the surface.
Our primary goal is your safety and satisfaction–we can promise smiles but not sunshine. Not everyday is sunny and we dont always cancel for rain: island weather can be very deceptive — i.e. It can be raining and windy a couple of miles north of Lahaina, but calm and sunny in Lahaina and on Lana’i.
Each boat is US Coast Guard certified for substantially more passengers that we take on our trips. Generally we take 30-40 passengers on our 55 ft. catamarans, and 40-52 passengers on our 65 ft. catamarans.
During the summer months we typically go north to Honolua Bay, and in the winter south to Olowalu. West Maui offers several miles of coastline with many SNUBA dive and snorkel sites. 스누바 더 알아보기. Watch here.
During peak travel months several weeks advance reservation is recommended to guarantee the trip and day of your choice. Most of the time a week to ten days advance reservation is adequate.
Both sites are considered excellent. Molokini has some of the best and most consistent water clarity in Hawaii. It does get a bit crowded however. (One of the reasons we get such an early start!) Hulopoe beach on Lana’i has been called one of the top 10 dive sites in the world. We are the only company with permission to bring visitors to this incredible spot! Most of the time the diving and snorkeling here is as good as it gets. There are a few days during the summer months when surf from the South Pacific reduces the visibility. But 95% of the time, the diving and snorkeling here is world class!
We are always looking for quality crew. The best way is to come in personally and have an interview with us. We recommend to call us at 808 661 4743 x7029 and ask for a Job Application. Or you can email us at firstname.lastname@example.org.
Phone reservations using our toll free number 1-888-225-MAUI is immediate and direct. However, we answer all e-mail within a day or two.
Yes, you can purchase them here at our website or call our toll free # 1-888-225-MAUI.
Parking is available at the Ka’anapali Beach Hotel parking structure right near our departure point. Take your parking ticket to your crew at check-in and they will validate it so you may exit the parking structure without charge. Please note you must not park in any “Beach Access Public Parking” when going on one of our tours – These spots are reserved for the general public who will only be spending their time at the beach.
You can use our secure online Trilogy Store to browse our retail and place orders for Trilogy merchandise. You may also call our toll-free number 1-888-225-MAUI to place your order.
Whether the parents dive is not the question. Children must be a minimum of 8 years of age. 스누바 더 알아보기. Watch here.
From time to time, we may offer seasonal on-line discounts. Check our web site for details.
The Humpback whales arrive in Hawaiian waters sometime in November and stay until sometime in April. From December through March we see whales almost every day.
Dolphins, both Spinner and bottle nose, are in Hawaiian waters year round. Depending on their feeding cycles, we can see dolphins almost daily on our Discover Lanai excursion.
Trilogy adheres to the Dolphin SMART guidelines of not approaching dolphins closer than 50 yards. Swimming with dolphins is considered by some to be harassment so while we don’t offer swimming with dolphins, we often will come across one of the resident pods of spinner dolphins on many of our tours. We see them most commonly on our Discover Lana’i tour.
We are used to introducing many people to snorkeling. However, you must be comfortable swimming / being in the water. We recommend practicing at your hotel or in a pool before trying for the first time in the ocean.
For beginner snorkelers, we recommend our Discover Lanai excursion–snorkeling off a beach or practicing in the large tide pool seems to be people’s choice for beginners.
We do not have an age limit however you must not walk around a boat with a child in your arms. Infants in arms can pose a severe safety concern, and walking around a moving boat is challenging in itself. People on boats have fallen on their kids before which has resulted in severe injury–so be careful. On all our excursions, Children under 2 are free!
We can provide both kids jackets and/or ski belts for on board and in water activity for kids 2+.
Our crew love children but they are not babysitters. Please schedule your dives separately so one parent can stay with children. 스누바 더 알아보기. Watch here.
We do have some car seats available for the van tour. Please mention it to the reservations agent when booking direct, or add to the “special notes” section on the website, during checkout.
Thousands of our guests have snorkeled wearing contacts. We also have prescription masks with a wide range of optics.
We have Optical masks with a wide range of magnification.
We will do our best to assist our guests within their abilities! Remember open-ocean snorkeling is an at-risk activity and does require some skill and good health.
No, you will need to bring your own towel.
Yes, lots of palm trees however we recommend bringing additional sun protection like sunglasses, a hat, sun shirt, light jacket, and towel.
All our vessels have changing areas however we recommend you arrive already wearing your bathing suit.
All our vessels are equipped with two heads (restrooms).
In the event that you need to cancel within the cancellation window, you can opt to reschedule for a different day and pay a nominal per person reschedule fee. This fee varies by tour and ranges between $25-$40 per person.
Trilogy does have a “shark protocol”. Reef shark sightings are a rare yet welcomed occurrence. Recently there have been concerns about larger sharks in our waters, and yes, we share the same ocean, however in our 46+ years we have never had our crew or a guest’s safety compromised by an encounter with a shark.